Your Privacy Is Our
Top Priority
Every piece of your information on the oktk9 platform is protected by SSL encryption and strict security protocols. We believe transparency is the foundation of trust.
1 Introduction & Scope
oktk9 is a trusted online entertainment platform in Bangladesh. We take the privacy and security of our users' personal information very seriously and handle it responsibly. This Policy explains in detail what types of information we collect, how we use it, who we share it with, and how you can maintain control over your own data.
This Policy applies to all individuals who visit the oktk9 website, register an account, play games, make financial transactions, or contact our customer support. Our services are available to users aged 21 and above only.
2 What Information We Collect
oktk9 only collects information that is necessary for the safe operation of the platform, verifying user identity, processing financial transactions, and improving the quality of our services. We never collect excessive or irrelevant information.
Identity Information
- Full name and date of birth
- National ID card or passport number (for age verification)
- Email address and mobile number
- Current residential address
Financial Information
- bKash, Nagad, Rocket mobile numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
Usage Information
- Game play history and preferences
- Login times and session duration
- Bet amounts and outcomes
- Device type and operating system used
Technical Information
- IP address
- Cookie and session data
- Browser type and language settings
- Page visits and click data
3 Purpose of Using Information
oktk9 uses collected information only for the following legitimate and necessary purposes. We do not sell your information to any third-party advertisers.
- Account Management: To handle registration, login, password recovery, and account security.
- Age Verification: To confirm in accordance with applicable regulations that platform users are at least 21 years of age.
- Financial Transactions: To process deposits and withdrawals, prevent fraud, and maintain transaction records.
- Rewards & Bonuses: To deliver welcome bonuses, promotions, and VIP benefits.
- Customer Support: To provide assistance via live chat and email, and to resolve complaints.
- Responsible Gaming: To identify excessive play patterns and assist with setting limits when needed.
- Platform Improvement: To enhance the user experience and plan new features.
- Communication: To send important updates, security notifications, and transaction confirmations.
4 Information Sharing & Disclosure
We may share information only in the following limited and necessary circumstances:
Service Providers
With selected partners for payment processing (bKash, Nagad, Rocket, banks), cybersecurity, and technical infrastructure management — only the information necessary for them to carry out their responsibilities.
Legal Obligations
Information may be disclosed in compliance with applicable law in response to a court order, government directive, or lawful request from a law enforcement agency.
Fraud Prevention
Limited information may be shared with relevant authorities to detect and prevent fraudulent activity, money laundering, or other illegal activity.
With Your Consent
For any purpose other than those listed above, we will obtain your explicit consent in advance before sharing your information.
5 Data Security Measures
oktk9 has implemented industry-standard technical and administrative measures to keep your information secure. Our security systems are regularly reviewed and updated.
Technical Security
- SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by industry-standard SSL encryption.
- Encrypted Database: All stored sensitive information is kept in an encrypted format.
- Firewall Protection: A multi-layered firewall system is active to prevent unauthorized access.
- Two-Factor Authentication (2FA): Two-factor authentication is available for added security during login and financial transactions.
- Regular Security Audits: Security systems are regularly reviewed by independent third-party experts.
Administrative Security
- Only authorized staff are granted access to information on a need-to-know basis (principle of minimum necessary access).
- All staff receive regular training on privacy and data protection.
- All data access logs are recorded and monitored.
- Access is revoked immediately when a staff member leaves.
6 Cookie Policy
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. oktk9 uses the following types of cookies:
- Essential Cookies: For maintaining login sessions and security. Without these, the site cannot function properly.
- Functional Cookies: To remember your preferences such as language settings and theme.
- Analytical Cookies: To collect anonymous statistics for understanding site usage. We use this information to improve our services.
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
7 Your Data Rights
As an oktk9 user, you have the following rights regarding your personal information.
Right of Access
You may request at any time to know what information we hold about you and how it is being used.
Right to Rectification
If any of your information is incorrect or incomplete, let us know — we will correct it promptly.
Right to Erasure
In certain circumstances, you may request that your account and related information be deleted, though this may not apply where legal obligations exist.
Right to Data Portability
If you would like to receive your account data in a structured, machine-readable format, you may submit a request to us.
Right to Object
You may object to the use of your information for specific purposes. We will review your objection and take appropriate action.
Right to Withdraw Consent
If you have previously given consent for the use of your information for a specific purpose, you may withdraw that consent at any time.
8 Data Retention Period
Active Account
We retain your information for as long as your account remains active. During this time, the information is used for providing services and managing your account.
After Account Closure
Even after an account is closed, some information may be retained for a specific period to fulfill our legal obligations. Financial transaction records are kept for an extended period in particular. Once the specified period has passed, information is securely deleted or anonymized.
9 Protection of Minors
Age Restriction
oktk9 strictly does not provide services to anyone under the age of 21. We actively take steps to verify age and do not collect or store information from minors. If we become aware that information from a minor has been collected in error, we will immediately delete that information and close the associated account.
10 Policy Changes
Update Notifications
oktk9 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notice will be displayed on the site's homepage and on this page.
- You will be informed about the changes when you log into your account.
Continuing to use our services after an updated policy is published will be considered as your acceptance of the new policy. We therefore recommend checking this page regularly.
11 Third-Party Services
External Service Providers
Our payment services such as bKash, Nagad, Rocket, and various banks are governed by their own privacy policies. When using these services, their own policies also apply. oktk9 is not responsible for how these third parties collect or use information.
Our game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, and others) follow their own privacy policies. However, oktk9 ensures that information sharing with these partners is kept to the minimum necessary amount only.
Have a question about privacy?
Our support team is available 24/7 — in both Bengali and English.